We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 5 - PRODUCTS OR SERVICES (if applicable) 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy. 

SECTION 7 - OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

SECTION 8 - THIRD-PARTY LINKS 

Certain content, products and services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make 

sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 - PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 12 - PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall Jobby Bones Golf Cult, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 - INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Jobby Bones Golf Cult and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SECTION 15 - SEVERABILITY 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 16 - TERMINATION 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 - ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 - GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Netherlands. 

SECTION 19 - CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 20 - CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at info@jobbybones.com or Instagram DM @jobbybonesgolfcult 

Chamber of commerce number (KVK): KVK 64302725

SHIPPING

Shipping

 

Shipping zones

 

Zone 1 (Domestic) from €6.75

Zone 2 (Belgium) from €12.55

Zone 3 (UK) from €18.50

Zone 4 ( USA and Canada) from €30+

Zone 5 (Rest of World) from €40+

 

FAQ

 

How do I return an item?

 

You can return an item to us within 31 days after receiving the order. Returning something to us is at your own expense. We will either exchange the item(s) and send it to you for free or refund the money. Both the returned item(s) and the packaging must be in unused and new condition, if the product packaging is damaged we will charge a fee of at least 15% of the value of the merchandise. After we received your return the exchange item or refund will be processed within 10 working days.

 

Sizing Information

 

We understand the importance of purchasing the correct size when ordering online which is why all products have detailed sizing information within their product descriptions.

If you need any extra assistance with the sizing of specific products please contact our Customer Service team and they will be more than happy to assist you. 

 

What is your online return policy?

 

All returns must be sent back to Jobby Bones Golf Cult within 31 days of delivery. Please go to returns.jobbybones.com and follow the instructions to create a return.

 

All returns must be accompanied with the delivery note, otherwise, we cannot process the returned item(s). 

 

All products must be returned in their original packaging, with the hangtag still attached and in new and unused condition. 

 

Please always use a reliable courier and include tracked and insured postage to ensure the safe arrival of the package, as we cannot take responsibility for damaged or lost items. 

Always keep proof of postage. Return shipping costs will not be refunded.

 

Returns are normally processed within 10 business days after arrival. Returns can only be refunded, we will credit the card used for the purchase of the initial order. In the case of a Paypal transaction, the payment will be refunded to the Paypal address used for the initial order. Paypal transactions are refunded the next day. iDeal can take two to three business days. Refunds for payments made via Credit Cards can sometimes take up to 30 days or less. 

 

How much does shipping cost?

 

Your shipping will be calculated according to the size of the order you’re placing and the destination it needs to be shipped to0. The shipping costs vary, please check your shipping cost at checkout. 

 

Will you restock this item?

 

As the gross of our products are in limited quantities there will be no restocking any products. 

 

I don’t have my return form, what do I do?

 

If you lost or didn’t receive a return form with your order, please contact our Customer Service team, they can provide you with a new return form.

 

How long does shipping take?

 

PLEASE NOTE: the following information regarding the shipping times only accounts for the time it takes to deliver your parcel. This does NOT include the time that we need to process your order to get it shipped out. We try to always ship out your order the same or the next business day. When we have big launches, we may need more time to process all the incoming orders.

 

Can I change or cancel my order?

 

After completing your order it is not possible to change or cancel your order. Our fulfillment centre processes orders instantly and we are not able to interfere in this process. 

If there is an emergency, please contact us by DM (@jobbybonesgolfcult) or e-mail (info@jobbybones.com) so our customer service team can see what they can still do for you. 

 

What is your return address?

 

Our return address is shown on your delivery note. Please make sure to send your return back to the address that your order has been shipped from.

 

Do you ship to BFPO addresses?

 

No. We do not ship to BFPO addresses. 

 

Can you confirm you have received my return?

 

We aim to process returns within 10 business days of receiving them. You will be notified via email once the return is complete. We suggest you make a note of the tracking number of your return shipment. This will allow you to track your parcel at every stage of delivery, including arrival. Should you have any queries about your return, please feel free to contact our Customer Service team.

 

Do you ship to my country?

 

We ship to almost all countries worldwide. Please check in our checkout page if we are to deliver at your requested address.

 

What is the status of my order?

 

There are different order statuses your order can have. The status indicates in which stage your order is. Below is a list of the different statuses your order can have when checking your order. 

 

Pending - We have not received your payment (yet)

Processing - Your order has been created and we will start the process of picking and packing your order so we can ship it out to you. 

Complete - Your order has been completed and has been dispatched to you. 

 

Where is my order?

 

You can find the status of your order in your account on our website. If your order has been dispatched you have received a shipping email with your tracking number.

 

How long will it be before I get a refund?

 

Returns are normally processed within 10 business days after arrival. As soon as your return has been processed you will receive an email notification about your refund. 

There is a problem with the order I received. If you have a problem with the order that you received, for instance, you have received a wrong item or the item has a defect. Please contact our customer service team by sending a message with, if necessary, a picture of the problem that you are facing. Our customer service team will get in touch with you as soon as possible and will see how they can find a suitable solution for you.

 

Do you ship to PO Box addresses?

 

No. We do not ship to PO Box addresses.

 

Can I change the shipping address?

For orders placed online we provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address or to verify details with our customers before shipping to a different address. If you have made a mistake with your shipping details please contact our Customer Services team immediately via telephone or Live Chat and we will try to amend them. Please note, due to the speed at our fulfilment centre, we can make no guarantees to change addresses prior to shipping. As soon as your order has been locked for processing at our fulfilment centre we are unable to amend the shipping address.

 

Do I pay customs & import charges if I live outside the EU?

 

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot calculate these costs upfront as customs policies and import duties vary widely. You can try to get in touch with your local customs office for current charges before you order so you will not be surprised by the extra costs that will be added. Customers take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will be deducted from your refund.

 

How do I know if my order was successful?

 

You will receive a confirmation email as soon as your order has been placed and is being processed. You will receive a further dispatch confirmation email once your order has been picked, packed and is ready to be dispatched. If any other issues occur, our customer service team will get in touch with you to let you know what is going on. 

 

How long will it be before I get an exchange?

 

If the requested exchange item is still in stock, an exchange order will be created for you and you will receive an email notification. As soon as this new order has been created your product will be shipped out on the same day or the day after. When shipped, you will receive a shipping email with your new tracking number. 

 

All our parcels will be dispatched with a tracking number that UPS provides. 

 

Can I exchange my order?

 

It is possible to request for an exchange when you place a request for a return. Please follow the steps on returns.jobbybones.com

 

As soon as your return request will be accepted you can return the item back to us and as soon as your return has been processed (within 10 workdays) you will receive a refund for the item that you have returned and a new order for the exchange item will be created for you. The shipping cost for this exchange order will be on us and as soon as you complete the payment of this order you will receive a shipping email when we have dispatched the order.

 

What if I'm not home when my parcel gets delivered?

 

If there is no one home at the time of delivery, the postal service will do another delivery attempt the next business day or will directly deliver your parcel to an Access Point near you. The courier will leave a note. This note will notify you of the second delivery attempt or at which Access Point you will be able to pick up your parcel. 

 

Can someone else sign for my shipment?

 

Yes, someone other than the addressee can sign for your shipment. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.